Refund & Returns Policy

Easy & Hassle-Free Returns

Thank you for shopping at Sololuxuryliving.com. We are committed to ensuring your complete satisfaction with our high-quality furniture and lighting products. If, for any reason, you are not satisfied with your purchase, please review our policy below and contact our Customer Service team so we can address your concerns promptly.

1. Eligibility for Returns

• Return Window: Items may be returned within 30 days from the delivery date.
• Condition Requirements: Returned items must be in their original, unused condition with all original packaging, accessories, manuals, and any protective materials intact. Products that show signs of wear, alteration, or damage (beyond normal transit issues) may be subject to a partial refund.
• Exclusions: Custom, made-to-order, or personalized products are not eligible for return unless there is a shipping error, defect, or damage on arrival.

2. How to Initiate a Return

1. Contact Us: Please email our support team at info@sololuxuryliving.com or call us at +1 416 832 8803 to initiate the return process. Provide your order number and a brief explanation of the reason for the return.
2. Receive Authorization: Our Customer Service team will evaluate your request and, if applicable, issue a Return Merchandise Authorization (RMA) number. Instructions for the return process, including any required documentation or photographs (in cases of damage/defect), will be provided.
3. Packaging and Shipping: Securely repackage your item(s) and clearly mark the outside of the package with your RMA number. For large or bulky items, we can offer guidance on proper packaging to avoid damage during transit. We recommend using a trackable shipping service to ensure the safe return of your product.

3. Shipping Costs and Refund Processing

• Customer-Paid Returns: Return shipping costs are generally the responsibility of the customer, unless the return is a result of an error on our part (such as delivery of a defective or incorrect item). In such cases, we will provide a prepaid shipping label.
• Inspection and Approval: Once your return is received, our team will inspect the item(s) within 5-7 business days. We will then notify you of the approval or, if necessary, the partial approval of your refund based on the condition of the returned item(s).
• Refund Method: Approved refunds will be processed to the original method of payment. Please note that original shipping charges are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

• Notification: If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. Include detailed descriptions and photographs to help us expedite your claim.
• Resolution: We will arrange for a replacement, repair, or refund after verifying the issue with the delivered product.

5. Order Cancellations

• Before Shipment: Orders can be canceled within 24 hours of placement if the items have not yet been shipped. If you wish to cancel your order, please contact Customer Service as soon as possible.
• After Shipment: Once an order has shipped, cancellation is not possible.

6. Non-Returnable Items

• Final Sale Items: Clearance and final-sale items, as well as items that have been customized, personalized, or assembled on-site, are not eligible for return or refund.
• Handling Fees: Certain bulky or high-value items, particularly large furniture pieces or specialized lighting fixtures, may incur a restocking or handling fee if returned. These charges, if applicable, will be communicated during the return authorization process.

Contact Information

For any questions regarding our refund and return policy or for assistance with your return or refund request, please contact:

Customer Service Email: info@sololuxuryliving.com    Phone: +1 416 832 8803

We are here to ensure you enjoy our products and your shopping experience is as smooth as possible.